Welcome to Shop With Chani. These Terms and Conditions govern your use of our website (shopwithchani.com) and the purchase of imported personal care products through our platform. By accessing and using our website, you agree to comply with and be bound by these terms. Please read them carefully before making any purchases.

By using this website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Refund Policy. If you do not agree with any part of these terms, you should not use our website or services.

You must be at least 18 years old to use our website and make purchases. By using this website, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into a binding agreement.

If you are accessing our website on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

To place orders, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration • Maintain and promptly update your account information • Maintain the confidentiality of your account credentials • Accept responsibility for all activities that occur under your account • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or are suspected of fraudulent activity.

We strive to provide accurate product descriptions, images, pricing, and availability information. However:

• Product images are for illustrative purposes and may not exactly represent the actual product • We do not guarantee the accuracy or completeness of product information • Product availability is subject to change without notice • We reserve the right to limit quantities or discontinue products at any time • Colors and appearance may vary slightly from images due to screen settings

If a product becomes unavailable after you place an order, we will notify you and offer a refund or suitable alternative.

All prices are displayed in the applicable currency and are subject to change without notice. The price you pay will be the price displayed at the time you complete your order, subject to acceptance by us.

Prices include product cost but may not include: • Shipping and delivery charges • Import duties, customs fees, or taxes • Additional handling fees for special delivery requirements

Any applicable additional charges will be clearly displayed before you complete your purchase. We reserve the right to correct pricing errors, even after an order has been placed.

By placing an order on our website, you are making an offer to purchase the selected products subject to these Terms and Conditions.

Order Process: • All orders are subject to acceptance and availability • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, suspected fraudulent activity, or violation of these terms • If your order is cancelled after payment, we will issue a full refund • Order confirmation does not guarantee acceptance of your order

Payment Terms: • You agree to provide valid, current, and complete payment information • You authorize us to charge the total order amount to your chosen payment method • Payment must be received in full before we begin processing your order • We use trusted third-party payment processors to handle transactions securely • We do not store or have access to your complete payment card details • Failed payments may result in order cancellation

As an import service specializing in personal care products for South Asian customers:

Delivery Timeframes: • Estimated delivery time is 7 days from order confirmation, though this may vary • Delivery times are estimates only and not guaranteed • Delays may occur due to customs processing, international shipping, local logistics, or circumstances beyond our control • We are not liable for delays caused by customs, weather, or courier services

Import and Customs: • We handle product sourcing, international shipping, and customs clearance • Customers may be responsible for import duties, taxes, or customs fees depending on local regulations • Any additional customs charges are the responsibility of the customer • Products must comply with import regulations in the destination country

Shipping Information: • You must provide accurate and complete delivery information • We are not responsible for delivery failures due to incorrect addresses • Risk of loss passes to you upon delivery to the address you provided

Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to our Refund Policy for detailed information. Key points include:

• Returns must be initiated within 7 days of delivery • Products must be unopened and in original packaging • Opened personal care products cannot be returned due to hygiene considerations • Refunds are processed within 30 business days of receiving returned items • Customer is responsible for return shipping costs

Personal care products sold on our website are intended for personal use only. You agree to:

• Read and follow all product instructions, warnings, and labels • Perform patch tests before using new products, especially if you have sensitive skin • Discontinue use and seek medical advice if you experience adverse reactions • Check expiry dates and product condition upon receipt • Store products according to manufacturer recommendations

We are not responsible for allergic reactions, adverse effects, or improper use of products. If you have known allergies or sensitivities, check ingredient lists carefully before purchasing.

All content and materials on our website, including but not limited to: • Text, images, logos, graphics, and design elements • Product descriptions and photographs • Website layout and user interface • Trademarks, service marks, and brand names

are protected by intellectual property rights and are the property of Shop With Chani or our licensors. You may not use, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Product brand names and trademarks are the property of their respective owners.

You agree not to: • Use our website for any unlawful or unauthorized purposes • Attempt to gain unauthorized access to our systems or networks • Interfere with or disrupt our website or servers • Use automated systems (bots, scrapers) to access our website without permission • Engage in fraudulent activities or misuse payment systems • Impersonate any person or entity • Post or transmit harmful, offensive, or illegal content • Violate any applicable laws or regulations

Violation of these terms may result in termination of your account and legal action.

To the fullest extent permitted by law:

• Shop With Chani, its directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products • We make no warranties or representations, express or implied, regarding the quality, accuracy, safety, or suitability of products for any particular purpose • We are not liable for delays, delivery failures, or losses caused by events beyond our reasonable control • Our total liability to you for any claim arising from these terms or your use of our website shall not exceed the amount you paid for the relevant product • We are not responsible for the actions of third-party service providers, including shipping companies and payment processors

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Shop With Chani and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions • Your use or misuse of our website or products • Your violation of any third-party rights • Any fraudulent or illegal activity

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in that policy.

In the event of any dispute arising from these Terms and Conditions or your use of our website:

• We encourage you to contact us first to resolve the issue informally • If informal resolution is not possible, disputes shall be resolved through binding arbitration or in the courts of the applicable jurisdiction • These terms shall be governed by and construed in accordance with applicable laws

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, government actions, strikes, customs delays, or disruptions to transportation or communication networks.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Shop With Chani regarding your use of our website and supersede any prior agreements or understandings.

We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website with a revised "last updated" date.

Your continued use of our website after any changes constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically for updates.

We may notify you of significant changes via email or through a prominent notice on our website.

We reserve the right to terminate or suspend your access to our website and services at any time, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties, or for any other reason.

These terms and conditions are provided by Shop With Chani. For questions, concerns, or support: