At Shop With Chani, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase on our website. By using shopwithchani.com, you consent to the practices described in this policy.

When you visit our website or place an order, we may collect the following types of information:

Personal Information: • Name and contact information (email address, phone number, delivery address) • Billing and shipping addresses • Payment and transaction information • Order history and purchase details • Communication preferences • Any information you provide when contacting customer support

Automatically Collected Information: • IP address and geographic location • Browser type and version • Device information (type, operating system) • Pages visited and time spent on our website • Referring website or source • Date and time of visits

We use the collected information for the following purposes:

• To process and fulfill your orders, including product sourcing, international shipping, customs clearance, and local delivery • To communicate with you about your orders, delivery status, and any issues that may arise • To provide customer support and respond to your inquiries or requests • To send order confirmations, shipping notifications, and delivery updates • To improve our website, product selection, and services based on your feedback and browsing patterns • To personalize your shopping experience and recommend relevant products • To send promotional emails about new products, special offers, or updates (only if you have opted in) • To detect and prevent fraud, unauthorized activities, and abuse of our website • To comply with legal obligations and enforce our terms and conditions

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us in operating our business, including: • Payment processors to handle transactions securely • Shipping and logistics partners for order fulfillment and delivery • Customs brokers and import agents for international shipments • Web hosting and technology service providers • Email service providers for customer communications

These providers are contractually obligated to handle your data securely and confidentially, and they may only use your information to perform services on our behalf.

Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal processes, or if we believe disclosure is necessary to: • Comply with applicable laws and regulations • Respond to claims that content violates the rights of others • Protect the rights, property, or safety of Shop With Chani, our customers, or the public • Prevent or investigate fraud, security issues, or technical problems

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, customer information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission • Secure servers and databases with restricted access • Regular security audits and updates • Employee training on data protection practices

However, please understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We use trusted third-party payment processors to handle all payment transactions securely. We do not store or have direct access to your complete credit card or banking details. Payment information is encrypted and processed according to Payment Card Industry Data Security Standards (PCI DSS).

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings • Understand which pages you visit and how you navigate our site • Analyze website traffic and user behavior • Provide personalized content and product recommendations • Remember items in your shopping cart

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features and functionality of our website, such as keeping items in your cart between sessions.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you • Correction: You may request that we correct any inaccurate or incomplete information • Deletion: You may request that we delete your personal information, subject to legal obligations • Opt-out: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or contacting us directly • Data portability: You may request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our website or provide any personal information. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

As we operate an import service for South Asian customers, your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information and transaction records are typically retained for accounting and legal compliance purposes.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Significant changes to this policy will be communicated to you via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe.